Experience
Walt Disney World Resort July 2021 - Current
Attractions Cast Member
Build positive relationships with Guests, Cast Members, and leads.
Ensure the safety of ride operations, including verifying that Guests are properly seated before the ride is set in motion.
Create an immersive and inclusive experience for Guests while providing a helpful service.
Responsible for operating attraction systems in safety-critical roles, loading and unloading Guests from attractions, delivering narrations of varying lengths, and providing audience control.
Provide Guest Service Recovery when necessary.
Communicate detailed information with Guests and Cast members to ensure efficiency, including ride information spiels on a microphone or projecting my voice.
Maintain a show-ready workplace by properly following opening and closing procedures, cleaning any mess or spill, and ensuring secure and clean work areas onstage and offstage.
Icon Floors March 2019– December 2023
Project Manager (Project to Project Basis Remote)
Create and send project proposals to Clients.
Support project managers by reviewing invoices, making vendor payments, and ordering materials.
Create detailed work schedules based on project needs which identify sequences and resources needed for successful project completion.
Define the scope of projects in collaboration with the Client and Company Management.
Maintain an open line of communication with management, Clients, and collaborating teams on project status, including changes or problems that arise.
Pose refined and well-created imaginative materials for presentations and demonstrate confidence at all levels for creative presentations.
Meet project goals throughout the timeline while remaining within budget.
Represent Icon Floors in meetings led by Clients, Vendors, and Partners.
Universal Orlando Resort January 2023 – November 2023
VB Premium Services Cabana Attendant
Maintain the cleanliness and sanitation of over 50 Cabanas and 60 Premium Seats throughout the park daily.
Proactively engage with and escort Guests to their Cabanas/Seats and act as a liaison between Guests and food Servers.
Responsible for the inventory, sorting, and distributing towels and cleaning agents.
Record relevant Guest information to tailor their Cabana experience.
Work daily in and around water and outdoors maintaining safety practices.
Maintain an elevated atmosphere within all Premium Services for Guests.
Actively participate in company-established Health & Safety responsibilities, procedures, and policies.
Engage with thousands of Guests by addressing needs and providing insights and suggestions on unique experiences throughout the water park and surrounding resort.
Chela’s Beer Garden December 2020 – July 2021
Assistant Manager/Events Producer
Strengthened merchandising and promotional strategies to drive Customer engagement and boost sales.
Responsible for the creation and production of monthly immersive and story-driven entertainment.
Craft innovative conceptual ideas that successfully answer briefs that range from social, digital, and traditional work.
Responsible for completing all event-related production tasks as requested by the ownership team.
Maintain all schedules, timelines, and meeting reports between the ownership team, project heads, and front-of-house staff.
Accurately organize and collect reference and inspiration material to distribute to owners and vendors to better understand events.
Responsible for creating high-impact creative materials for several creative and immersive projects/events.
Creatively devised on-the-spot solutions to any problem impacting the day-to-day operation.
Coordinate with Owners to understand and approve the important aspects of immersive events for approval.
Disney College Program September 2019 – January 2020
Spa Host/Attendant
Developed and implemented individual care plans tailored to the needs of each Guest.
Entrusted to handle confidential and sensitive situations in professional matters.
Create a welcoming environment for Guests while providing helpful service.
Communicate detailed accurate information with Guests and Cast members to ensure efficiency.
Assist with current and future appointments of Guests in all Disney Resort Salon and Spa locations.
Offer private tours of facilities while providing information and immersing the Guests in the Disney Spa atmosphere.
Responsible for handling cash and processing guest check-in and check-out respecting procedures and protocols.
Creating a personalized interaction with Guests and exceeding their expectations
Additional Skills
Fluent in English and Spanish ∙ Expert in Microsoft Office ∙ Proficient with Adobe Creative and Adobe Premiere ∙ Experienced in AutoCAD ∙ Proficient in Concept Design and Story Development
Education
Florida International University
Chaplin School of Hospitality and Tourism
Bachelor’s Degree of Science in Hospitality Management
Savannah College of Arts and Design
Second Bachelor’s Degree in Immersive Reality