Daniel Ruiz
786-342-8542 | djruiz071@gmail.com
Work Experience
Walt Disney World Resort
Attractions Cast Member July 2021 – Present
Build positive relationships with Guests, Cast Members, and Leaders.
Ensure the safety of ride operations, including verifying that Guests are properly seated before the ride is set in motion.
Create an immersive and inclusive experience for Guests while providing helpful service and recovery as needed.
Provide show-quality narrations and assist in audience control to enhance storytelling elements of attractions.
Assist in developing and maintaining operational spiels to support show dialogue and immersive Guest experiences.
Capture and distribute meeting notes related to attraction operations and Guest feedback.
Universal Orlando Resort
VB Premium Services Cabana Attendant January 2023 – November 2023
Maintain the cleanliness and sanitation of over 50 Cabanas and 60 Premium Seats throughout the park daily.
Proactively engage with and escort Guests to their Cabanas/Seats and act as a liaison between Guests and Food Servers.
Record relevant Guest information to tailor their Cabana experience with an elevated atmosphere.
Work daily in and around water and outdoors while maintaining Health & Safety responsibilities.
Assist in brainstorming new ways to enhance Guest experiences through interactive storytelling elements.
Chela’s Beer Garden
Assistant Manager / Events Producer December 2020 – July 2021
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed and produced immersive, story-driven entertainment for monthly events, integrating research, outlines, and treatments.
Assisted in brainstorming sessions and coordinated mood/idea boards to enhance event storytelling.
Created high-impact creative materials for immersive projects and events.
Proofread event scripts and promotional materials to ensure grammatical and stylistic accuracy.
Assisted in research for event theming, storytelling, and interactive Guest experiences.
Disney College Program
Spa Host / Attendant September 2019 – January 2020
Developed and implemented individual care plans tailored to the needs of each Guest.
Entrusted to handle confidential and sensitive situations in professional matters.
Provided detailed and accurate communication with Guests and Cast Members to ensure operational efficiency.
Assisted with scheduling, appointments, and coordinating experiences across multiple locations.
Offered private tours of facilities while providing immersive storytelling elements.
Fluent in English and Spanish.∙ Excellent written and verbal communication skills ∙ Experienced in collaborative team environments ∙ Strong research abilities ∙ Experience capturing and distributing meeting notes, assisting in brainstorming sessions, and supporting creative development ∙ Proficiency in Microsoft Word, Excel, Final Draft, and Keynote ∙ Working knowledge of Adobe Creative Suite.
Education
Florida International University
Bachelor’s Degree of Science in Hospitality Management
Chaplin School of Hospitality and Tourism
June 2015 – July 2019 | Miami, FL
Bachelor’s Degree of Science in Hospitality Management
Chaplin School of Hospitality and Tourism
June 2015 – July 2019 | Miami, FL